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Returns Policy

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RETURNS POLICY & WARRANTY? try to be a fare as possible when it comes to returns and product warranty. If you suspect that you may have a faulty item then the first thing to do is call our support line on 519.433.3304. Try to be near you printer when making this call, this way one of our qualified technicians can guide you through any possible remedies. Most of the time we find that the cartridge is not in fact at fault. It is usually something quite simple in the installation or setup procedure that needs to be addresses. If we establish that the cartridge is in fact faulty, then the technician will issue you with a returns authorisation number. This should be marked clearly on the box before you ship the item back to us. Once the item is received back here we will then quickly test the unit and look closely at toner levels etc. at which point a fully tested replacement will be shipped back to you at our cost by FEDEX.

We try to be fare with our customers and also expect our customers to fare with us, if a toner cartridge is returned and found to be used, empty or damaged, then of course this item will not be replaced. If it is partially used then we would calculate the amount of usage and credit the remaining value towards the replacement item. offers a 100% Satisfaction Guarantee on all of our compatible and remanufactured ink and toner products. If you are not satisfied with your purchase, you may return the products within 14 days of purchase for a replacement or refund. Shipping charges are non-refundable. Unopened, unused items may be returned withing witin this time period for a full credit less the original shipping costs. If you decide that you wish to return an item that is not faulty, or has no performance issues, out side 14 days then a small restocking fee may apply of 15%. All items returned must be in the original cartons and in same new unused/unopened condition as you received them.

Thank you for shopping at your business is most valued, and we hope to have you as a customer for many years to come.

Can't find your Toner?

Call us Toll FREE: 1.866.250.4071

Our London Store!
Buy with complete Peace of Mind knowing that you are going to receive Great Service from one of Canada's best known and most trusted high street Printer Supplies & Toner Stores! (DigitalBarn Ltd.)
Unit 2 - 215 Piccadilly St. London, ON, N6A1S2

T: 519.433.3304

Toll FREE: 1.866.250.4071




We Ship FREE by FEDEX to most locations in Canada on all orders over $75. GTA Customers generally receive their shipments Next Day! Most other provinces just a few Days!

We Ship Free mainly by Fedex to most locations in canada for orders over $75

--------------------------- one of Canada's leading family run toner businesses

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